In case there is Errors or questions regarding Your Card Transactions

In case there is Errors or questions regarding Your Card Transactions

Within 10 Business Days, we may not credit your Card Account if we ask you to put your complaint or question in writing and we do not receive it.

  1. Call the client Service quantity below or compose to us during the target described below because quickly as you’re able if you believe a mistake has took place your Card Account. We should hear away from you within 120 times following the transfer presumably in mistake had been credited or debited to your Card Account. You will should reveal:
    1. Your title and Card quantity.
    2. Why you think there is certainly a mistake, in addition to buck quantity included.
    3. The date that is approximate the mistake were held.

    Please offer us together with your street target, e-mail telephone and address, aswell, in order that we are able to keep in touch with you.

  2. In the event that error may not be settled over the telephone, you have to provide us written notice regarding the mistake within 10 company times at Direct Express В® , Payment Processing solutions, PO Box 540190, Omaha, NE 68154-0190. (more…)