Let me make it clear about client Complaints

Let me make it clear about client Complaints

If you should be unhappy with any part of our solution, we wish you to obtain in contact by:

We shall do our better to resolve your issues by the conclusion of this business that is third after getting your issue. We will issue a written acknowledgement within five working days and our written final response within eight weeks of receiving your complaint if we are unable to resolve your concerns. Comprehensive contact information when it comes to Ombudsman are shown below.

Our last reaction will explain that you’ve got ultimate recourse to your Financial Ombudsman provider. We’re going to enclose their standard explanatory leaflet should you intend to escalate your complaint for them. You ought to repeat this within half a year regarding the date of our final reaction or they may well not think about your issue after that timing. (more…)